PHILIP WOOLDRIDGE 

12A Church Road, Teddington, Middlesex, TW11 8PB
Telephone: 02809774857
Mobile: 07717362508 
p1w@sdf-eu.org 

Profile: 

A self-motivated IT Support Officer with experience in IT and customer service roles. Able to work on own initiative and as part of a team. Excellent problem solving and technical skills in a wide range of technologies. An effective communicator at all levels within an organisation and with members of the public. Dedicated to maintaining high levels of customer service. 

Qualifications: 

•	Microsoft Certified Desktop Support Technician (2009)
•	Diploma of Higher Education in Software Engineering (HND equivalence) at University of Teesside (2003). 
•	A-Levels: Physics [C], Maths [D], Design & Technology [C], General Studies [B]; 10 GCSEs A-C, including Maths and English. 

Experience: 

April 2009 – Present Self Employed IT Support 

Providing IT support to clients including small businesses, freelancers and home PC users. Work performed included:

•	Network & Broadband setup
•	Virus & spyware removal and protection
•	Software & hardware installs and repairs

I have gained experience of marketing a small business, basic accountancy, developing a customer base and organisational skills

Oct 2008 – Mar 2009 IT Support – Triangle Solutions Ltd
•	Setup and maintenance of small office, 3 computers, server, NAS
•	Printer Installation
•	Network Installation and configuration
•	Software Installation – Linux, Python, Subversion

May 2007 – May 2008 Travelling abroad. 

Experience continued

Oct 2006 – Apr 2007 Control Room IT Support Officer - North Yorkshire Police. 
•	IT support – deskside for 100 users, 70 desktops, resolving problems on wide range of Microsoft Office Suite and other bespoke applications. 
•	Maintenance of hardware including monitors, printers and radio audio equipment.
•	Monitoring 8 Windows 2000 servers, escalating faults and ensuring resolution within SLA.
•	Administration of daily Backup and Restore procedures (Veritas Backup Exec).

Jan 2006 – Oct 2006 Service Desk Support Officer - North Yorkshire Police.
•	IT support –  Lead member of the service desk team providing telephone, email and remote (pc AnyWhere) support for 4000 users/ 3000 desktops.

Nov 2003 – Dec 2005 Tax Credit Telephone Adviser - Inland Revenue.
•	Answering over 250 calls per week, dealing with enquiries, claim updates and complaints.

June 2001 – Aug 2002 Software Developer - BtExacT (BT Research Laboratories).

Feb 1998 - May 1998 Industrial placement - Nokia, Research & Development Finland. 

Technical Skills:

�	Linux experience of home network comprising 3 computers.
�	ITIL – Experience of working within ITIL structure. 
�	Building and maintenance of PC desktops, laptops and printers. 
�	Good knowledge of call logging software (Sunrise, Remedy).
�	Experience of remote access software (PC Anywhere, VNC) and remote installation software (System Centre Configuration Manager).
�	Administration of daily Backup and Restore procedure (Veritas Backup Exec).
�	Windows XP – Installation, configuration and user support.
�	Active Directory (Windows 2000) – Group policy creation and password resets.
�	MS Office suite, SharePoint, Outlook, Visio, Project and basic desktop applications (such as WinZip, Adobe Acrobat Professional) – Configuration, automation and support. 

Interests:
 
Crosswords. Camping. Swimming. Films. Cookery. 

Volunteer work:

Dec 2009 – Present  Helpdesk Support Officer - VSO
•	IT support for Windows XP, Microsoft Office and Email.

Mar 2009 – Oct 2009 Volunteer - Community Connect
•	 IT support, computer assembly, OS installation and wireless network setup.

Jan 2005 – May 2007 Volunteer Staff - Ritz Cinema Thirsk
•	Selling tickets, handling cash, customer enquiries.